Tuesday, January 13, 2009

What is a work process?

Work is a series of processes. Problems or challenges usually involve understanding, measuring, and adjusting some element of a work process. Consequently, we will start by defining a work process. For example, the hiring process is a series of linked events that are coupled together to produce an outcome, in this case, hiring someone. Process mapping is using some tool to break down the elements of a process so that we can understand the steps involved in the process, and, how to improve that process. Again, a work system is a group of related (linked) work processes. Dr. W. Edwards Deming is among that management expert who argues that managers need to look to work systems, rather than individual performance, when organizational outputs are below desired levels of quality.

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