Quality programmers typically include:

• Identifying and confirming customer requirements and identifying problems and opportunities in meeting these. Gain understanding in the concept of the internal customer and meeting their requirements
• Tools for understanding processes. For example, process modeling tools, How to build error prevention into work processes.
• Measurement tolls, including check sheets, run charts, sampling and data collection. The use of discreet or continuous data
• Calculating the “cost of quality” or “price of non conformance” which defines the cost saving opportunity.
• Problem solving techniques such as brainstorming, tree diagrams.
• Improvement planning though teams and planning tools such as Gantt charts and other project planning techniques.
• Controlling the work processes. The use of simple statistical process control techniques and control charts which can be used by shop floor personnel
• Communicate the result, recognize people who have been involved in success and incorporate improvements into the companies’ processes and systems.