Tuesday, January 6, 2009

What do we Gain from Implementaing TQM?

TQM is the abbreviation of 'Total Quality Management'. However, the word TOM often leads to misunderstanding to many companies which think that TQM is only concerned with the quality of products or services they offer to their customers. Actually this is partly true because the utmost target of TQM is to satisfy customers. Hence TQM in this sense means the quality of management in the organization that every body in the organization must be concerned with, in order to make good products or services according to customers' requirements, both internal and external.
The important step before starting the implementation of TQM is the'TQM DIAGNOSIS' of the company. This is the prerequisite in order to know the existing situation of the company. You must know where you are before you can set the direction to go.

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