CII-EXIM business excellence model: A self-assessment model to understand the strengths and weaknesses of a business in parameters such as leadership, policy and strategy, people satisfaction, customer satisfaction, processes, resources and partnerships, impact on society, business results, etc. A feedback report sent by assessors helps identify areas for improvement in all areas of the business.
Departmental purpose analysis (DPA): A workshop that identifies the critical tasks that have to be performed by supplier departments for internal customers.
Key business process (KBP): Cross-functional teams that work on improvement of processes that have the maximum impact on achieving the strategic objectives of the business.
Small-group activity (SGA): Teams appointed by the management to solve critical and recurring problems in a scientific and structured manner by using the seven-step problem-solving methodology.
Task force (TF): Small teams assigned well-defined tasks for implementation within a short and specified time-frame.
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