There are a few initial steps that are necessary and appropriate for any organization trying to get started on a quality-based improvement strategy. These are:
· introducing senior executives to quality management principles – and exposing key players to the achievements of other organizations using this approach, such as Baldrige winners
· conducting an initial assessment of the current management system (using Baldrige or similar criteria)
· building a consensus regarding what specific practices need to be improved
· developing detailed action plans that are sponsored by senior management and supported by appropriate methodology, tools and expertise.
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