Tuesday, January 6, 2009

The Ten Steps to TQM are as follows:

  1. Pursue New Strategic Thinking
  2. Know your Customers
  3. Set True Customer Requirements
  4. Concentrate on Prevention, Not Correction
  5. Reduce Chronic Waste
  6. Pursue a Continuous Improvement Strategy
  7. Use Structured Methodology for Process Improvement
  8. Reduce Variation
  9. Use a Balanced Approach
  10. Apply to All Functions

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