Tuesday, January 13, 2009

What is a system?

The systems approach is guided by the model from engineering that observes that most physical and social systems can be "modeled" by using the "system" as an analytical device. In management systems, like TQM, work is seen as a series of processes. For example, the hiring process is a series of linked events that are coupled together to produce an outcome, in this case, hiring someone. A system is a series of linked processes, hiring, production, accounting, personnel, etc.
The essential elements of a system are presented below. It is important to see your agency and its work processes as parts of a system. The system concept focuses on the interrelated nature of the parts and the whole. Deming argued that systems speak to managers. The form of the conversation is statistical and is expressed as variance

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