Supplier Partnerships for TQM

Quality is a basic but powerful idea. Quality is what our customers pay for, expect, and deserve. But quality is not a new idea. In a continuing search for quality, Management recognized we must adopt a continuous improvement philosophy to realize our goals. An integral part of that philosophy is a focus on total quality. Furthermore, TQM is an operating philosophy that promotes customer satisfaction through achieving the highest quality at the lowest possible cost. At the heart of TQM is customer satisfaction as the customer defines it.Like you, we want to delight our customers — so much that they keep coming back to us because we have gained a reputation for excellence and they can count on us.