What are the components of Total Quality Management?

Total Quality Management is made up of three components. These components must work in harmony for the precept of TQM to work.
Trust: All involved with a product, company, system, etc. must inherently trust everyone else to do their job, without concern that the company will fail.
An example of inherent trust occurs on a baseball team. When an opponent hits the ball, the defending team's players never question whether their teammates will do their best to cause the opponent to be "out." The same is true at work; everyone in an organization must believe that the rest of the organization is doing their best for their business
Customer Focus: The customer is not always going to be right. At times, the customer will come to a supplier and request something that is not possible. It is at those times that the supplier must, gently, teach the customer about why they cannot have what they want.
The customer may not be right, but the customer must be treated with respect. Thus, for TQM to work, you must focus on the customer. That customer must always feel that they are the most important thing in the world to your company.
Process Management: Process Management is where the "Rubber Meets the Road." Processes must be controlled at all times and they must be managed for improvements. The PDSA cycle will allow you to control, manage and improve your processes.
But, for the PDSA cycle to work, the Will to Improve must be instilled in everyone in the organization. Developing the will to improve is one of TQM's largest hurdles. It is often the point that TQM programs fall apart due to a lack of commitment to improvement or an inability to change. Improving demands change, so people must be receptive to both.