Workflow is a modern method for passing information from source to user in a continuous stream of data. It is analogous to passing paper from one person to another to get opinions, reviews, comments, authorization and signing off on the information contained on that paper. This 'paper' is passed around by means of network systems and not interoffice envelopes.
Additionally workflow is not only meant for passing document throughout the company electronically but also actual tasks routing. Workflow incorporates the mapping and controlling of business processes knowledge governed by set of predefined rules and procedures so that it is intelligent to pass information within organizations.
By implementing workflow in QMS, it could help improve efficiency by automating many business processes and eliminating unnecessary steps, and improve control over the processes by standardizing the work methods. By making the processing information more consistent, it improves customers service because there are now more predictable levels of response to customers.
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