Systems and Work Processes

Organizations are systems! These systems are composed of a series of processes. An organizational system is a group of related processes. In order for managers to change elements of a system, they need to understand what a process is and how to define problems in operational ways. We will begin with defining the problem we want to solve in measurable terms. We will then introduce selective tools for measuring a work-related process. We will do so in order to produce some form of organizational change. We will employ a five step problem approach. This approach is designed to structure the way you as a manager approach problems. The SPC tools are designed to help you make your case. The focus on CPI is designed to underscore that management is a journey not a destination.