Globalization and Tqm

Implement Total Quality Management (TQM) requires regular review its performance and effectiveness. A typical management review meeting is held to review its implementation, project status and project performance. This article present a case study of a typical Management Review Meeting
I was in a management review meeting on 25 September 2007. The Agenda for the day was to review the progress of the Total Quality Management ( TQM ) in implementation in the organization.
A few days before the management meeting, I did some research into the TQM implementation data from several companies under this organization. I collated data such as Vision and Mission Statements, Strategic Planning worksheets, SWOT Analysis data, TQM implementation projects and their respective results etc.
I started to analysis these data and correlate the results with the key actions. I compiled those key actions that achieved the targeted results etc..... and presented to the management team. Despite having data to quantify the progress of the TQM implementation, the management team could not conclude whether the companies has succeeded in TQM implementation.