TQM & Employee Ownership-Natural Synergy

One of the apparent shortcomings of quality experiments to date has been maintaining the kind of consistent, long-term level of employee involvement and effort that real TQM demands. When internal customers are comprised of owners, however, there is reason to believe that the TQM disciplines are much more likely to be sustained. Total Quality teaches employees how to convert employee-owner self-interest into effective organizational work practices that serve customers.