Quality of People

The key to TQM is people, and this implies both management and staff members at all levels. People are, when all is said and done, what makes it happen - or not. Engaging the hearts and minds of the people is the first milestone along the path to success.
For management, especially top management, issues to be addressed include:

• Vision Development
• Strategic Planning and Deployment
• Objectives and Measures
• Resource Management
• Leadership Styles
• Management Development

For the staff, issues to be addressed include:

• Skills and Competencies
• Organization & Job Design
• Performance Management
• Motivation
• Empowerment
• Facilitation and Problem Solving Skills